Shipping policy
Shipping Policy
Shipping of Printed Products
Our printed books are individually produced after an order is placed through our print-on-demand production partner.
Production time is generally 2–5 business days. The order is then shipped to the delivery address provided during checkout.
The actual delivery time depends on the destination country and the respective shipping provider.
Shipping Costs
Shipping costs are calculated automatically during the checkout process and are clearly displayed before the order is completed.
International Shipping
We ship to numerous countries worldwide.
If import duties, customs fees, taxes, or other charges apply to deliveries outside Canada, these costs are the responsibility of the buyer. The applicable regulations of the destination country shall apply.
Order Tracking
Where tracking is available for the selected shipping method, you will receive a shipping confirmation with a tracking number once your order has been dispatched.
Incorrect Shipping Address
Please check your shipping address carefully before completing your order.
We accept no liability for delays or additional costs resulting from an incorrectly provided shipping address.
Delivery Delays
Although we make every effort to process orders as quickly as possible, delivery times may be affected by production capacity, public holidays, customs clearance, or events beyond our control.
We accept no liability for delays resulting from such circumstances.
Digital Products
Digital products such as e-books, workbooks, PDF files, or audio files are not shipped by post.
After successful payment, they are immediately available for download or can be accessed via the provided access link.
Contact
If you have any questions regarding shipping, please contact us at:
NoPanicCoach
Institut de Résilience Émotionnelle
Email: contact@nopaniccoach.com
Website: https://nopaniccoach.com