Refund policy
Return and Refund Policy
Returns of Printed Products
Our printed books are individually produced after an order is placed through our print-on-demand production partner. For this reason, printed products generally cannot be returned or exchanged.
An exception applies only if:
- the product was delivered damaged,
- there is a manufacturing or printing defect, or
- an incorrect item was delivered.
In these cases, please contact us within 7 days of receiving your order at:
Please include the following information in your message:
- your order number,
- a brief description of the problem, and
- clear photographs showing the damage or defect.
Once the issue has been reviewed and confirmed, we will of course arrange a free replacement or, where necessary, provide a full refund.
Digital Products
Digital products such as e-books, PDF files, workbooks, audio files, meditations, or other downloads are delivered immediately after purchase or once they have been successfully made available.
Due to the immediate delivery of digital content, returns, exchanges, or refunds are generally excluded unless otherwise required by applicable law.
Coaching Services
For coaching services, the booking, rescheduling, and cancellation terms specified during the booking process apply.
Incorrect Shipping Address
Please check your shipping address carefully before completing your order.
We cannot accept liability for orders that cannot be delivered due to incorrect address information provided during the ordering process.
Contact
If you have any questions regarding returns or refunds, you can contact us at any time:
NoPanicCoach
Institut de Résilience Émotionnelle
Email: contact@nopaniccoach.com
Website: https://nopaniccoach.com