Privacy policy

Privacy Policy

Last updated: July 28, 2026

Protecting your personal data is important to us. We treat your data confidentially and in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR) for users within the European Union, Canadian privacy law (PIPEDA), and, where applicable, the privacy laws of the Province of Québec.

This Privacy Policy explains what personal data we collect, why we process it, the legal basis for doing so, and the rights available to you.

In general, you can use our website without providing personal data. Where personal data is required for specific services, it is processed solely in accordance with applicable legal requirements or on the basis of your consent.

1. Data Controller

The entity responsible for processing personal data under applicable privacy laws is:

NoPanicCoach
Institut de Résilience Émotionnelle

Owner: Christiane Sander

35 Rue des Ormes
Saint-Hippolyte, Québec J8A 1M8
Canada

NEQ: 2282339698

Email: contact@nopaniccoach.com

Website: https://nopaniccoach.com

2. Scope

This Privacy Policy applies to all services offered by NoPanicCoach, including:

  • our website;
  • our Shopify online store;
  • digital products;
  • printed books;
  • workbooks;
  • audio files;
  • downloads;
  • newsletters;
  • contact inquiries;
  • coaching services;
  • appointment bookings; and
  • all other online services provided by NoPanicCoach.

It applies regardless of whether you access our website using a computer, tablet, or mobile device.

3. Principles of Data Processing

We process personal data only:

  • lawfully;
  • fairly;
  • transparently;
  • for specified purposes;
  • to the extent necessary;
  • accurately;
  • only for as long as necessary; and
  • using appropriate technical and organizational security measures.

Your data is processed solely for the purposes described in this Privacy Policy.

We do not sell personal data to third parties.

We also do not rent or trade our customers’ personal data.

4. Personal Data We Collect

Depending on which of our services you use, the following data may be processed:

Personal and Contact Information

  • first and last name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number, if provided.

Order Information

  • products purchased;
  • order history;
  • payment status;
  • shipping information;
  • delivery status;
  • billing information.

Payment Information

Payment processing is carried out exclusively through the payment service providers selected during checkout.

NoPanicCoach does not itself store complete credit card or banking information.

Technical Data

When you visit our website, the following information may be processed automatically:

  • IP address;
  • browser type;
  • operating system;
  • language settings;
  • date and time of access;
  • pages visited;
  • referrer URL;
  • device information;
  • cookies;
  • technical log files.

This data is used exclusively to provide our website securely and for troubleshooting, system security, and optimization of our services.

5. Purposes and Legal Bases for Data Processing

We process personal data only where necessary to provide our services, comply with legal obligations, or on the basis of your consent.

Depending on how you use our services, personal data may be processed for purposes including:

  • processing and fulfilling orders;
  • providing digital products;
  • shipping printed books;
  • processing payments;
  • customer service and support;
  • responding to inquiries;
  • scheduling appointments;
  • providing coaching services;
  • providing free content, such as audio exercises;
  • sending newsletters and information;
  • improving our website and services;
  • ensuring the security of our systems;
  • complying with statutory retention and documentation obligations.

Processing is based in particular on:

  • your consent;
  • the performance of a contract or steps taken prior to entering into a contract;
  • legal obligations; or
  • our legitimate interest in operating our services securely and efficiently.

6. Online Store Orders

When you purchase a product, we process the personal data necessary to fulfill your order.

This includes in particular:

  • name;
  • billing address;
  • shipping address;
  • email address;
  • products purchased;
  • order number;
  • payment information;
  • shipping information.

This data is processed exclusively for the purpose of fulfilling the contract.

Without this data, we cannot process your order.

7. Customer Account

If you voluntarily create a customer account, we store your information to make future orders easier.

You may delete your customer account at any time or ask us to delete it.

8. Newsletter and Free Audio Exercises

If you subscribe to our newsletter or provide your email address in connection with a free audio exercise or other free content, we use your email address solely for the stated purpose.

This may include:

  • sending the requested audio exercise;
  • information about new products;
  • information about new books;
  • information about workbooks;
  • meditations;
  • courses;
  • coaching services;
  • special offers;
  • helpful content relating to anxiety management, emotional health, and personal development.

Emails are sent only with your express consent or as otherwise permitted under applicable law.

You may withdraw your consent at any time with effect for the future.

Every email contains an unsubscribe link.

9. Contacting Us

If you contact us by email, contact form, or through another communication channel, we store your information solely for the purpose of responding to your inquiry.

This includes in particular:

  • your name;
  • your email address;
  • the content of your message;
  • any additional information you voluntarily provide.

This data will not be disclosed to third parties without your consent unless we are legally required to do so.

10. Coaching Inquiries

If you request information about coaching services or schedule an appointment, we process the personal data required solely for the preparation, provision, and follow-up of our services.

Health-related information or other particularly sensitive personal data is processed only where you voluntarily provide it and where processing is necessary for the relevant service or you have expressly consented to such processing.

We treat such information with particular confidentiality and use appropriate technical and organizational measures to protect it.

11. Digital Products

When you purchase digital products, we store the data necessary to:

  • provide the download;
  • document the purchase;
  • prevent misuse;
  • comply with legal obligations; and
  • provide customer service.

Access to digital content is provided only following a successful order or when free content is made available as part of our services.

12. Shopify

Our online store is operated using Shopify Inc.

Shopify provides the technical infrastructure for our store and processes personal data only to the extent necessary to provide the store, process orders and payments, prevent fraud, and ensure system security.

Further information is available from Shopify's Privacy Policy.

Shopify may process personal data on servers located outside your country of residence. Appropriate legal safeguards are used in such cases, including recognized contractual clauses or comparable privacy safeguards.

13. Print-on-Demand (BookVault)

Printed books are produced through our production partner BookVault.

Only the personal data necessary to produce and deliver your order may be transferred to BookVault.

This includes in particular:

  • name;
  • shipping address;
  • products ordered;
  • order number;
  • shipping information.

This data is processed exclusively for the production and delivery of your order.

BookVault does not receive data for marketing purposes.

14. Payment Service Providers

Payments are processed through the payment service providers offered during checkout.

Depending on the payment method selected, these may include:

  • Shopify Payments;
  • PayPal;
  • credit card providers;
  • other payment services supported by Shopify.

Your payment information is processed exclusively by the respective payment service provider.

NoPanicCoach does not itself store complete credit card or banking information.

The respective payment provider's privacy policy also applies to its processing of personal data.

15. Hosting and Technical Infrastructure

Our website and online store are operated using professional hosting and cloud service providers.

To provide our services securely, technical log data may be processed, including:

  • IP address;
  • browser type;
  • operating system;
  • date and time of access;
  • pages accessed;
  • device information;
  • technical error logs.

This processing is carried out exclusively to ensure the stability, security, and functionality of our systems and to prevent misuse and cyberattacks.

16. Cookies

Our website uses cookies and similar technologies.

Cookies are used in particular to:

  • ensure technical functionality;
  • provide the shopping cart;
  • process orders;
  • ensure security and fraud prevention;
  • store language preferences;
  • improve user experience; and
  • enable statistical analysis where you have given your consent.

You can configure your browser at any time to restrict or completely delete cookies.

Please note that doing so may limit certain functions of our website.

Where required by law, we obtain your consent through a cookie banner before using cookies that are not technically necessary.

17. Analytics and Marketing Services

We may use analytics and marketing services to improve our website and our offerings.

Where personal data is processed or cookies are used for these purposes, this takes place—where required by law—only after obtaining your prior consent.

You may withdraw your consent at any time with effect for the future.

18. Links to External Websites

Our website may contain links to external websites or online services operated by third parties.

We are not responsible for the content or privacy practices of these external providers.

Please refer directly to the respective websites for information about their privacy policies.

19. International Data Transfers

Because we offer our services internationally and use technical service providers in different countries, it may be necessary to process personal data outside your country of residence or outside the European Economic Area.

In such cases, we ensure that appropriate legal safeguards are observed, in particular through recognized privacy safeguards or contractual arrangements in accordance with applicable privacy laws.

20. Data Retention

We retain personal data only for as long as necessary for the respective processing purposes or for as long as we are legally required to retain it.

Retention periods depend in particular on:

  • the duration of our business relationship;
  • statutory retention obligations;
  • tax and commercial law requirements;
  • legitimate interests in establishing, exercising, or defending legal claims.

Once personal data is no longer required for these purposes and no statutory retention obligations apply, it is deleted or anonymized.

21. Data Security

Protecting your personal data is a high priority for NoPanicCoach.

We use appropriate technical and organizational security measures to protect personal data against loss, misuse, unauthorized access, alteration, or unauthorized disclosure.

These measures include:

  • encrypted data transmission (SSL/TLS);
  • password-protected systems;
  • access restrictions;
  • regular security updates;
  • secure server and cloud infrastructures;
  • organizational measures to protect personal data.

Despite all security measures, no transmission of data over the Internet or electronic storage method can guarantee absolute security.

22. Your Privacy Rights

Where the applicable legal requirements are met, you may have the right to:

  • obtain information about the personal data we hold about you;
  • request correction of inaccurate data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to the processing of your personal data;
  • withdraw your consent at any time with effect for the future;
  • receive your data in a structured, commonly used, machine-readable format (data portability);
  • lodge a complaint with the competent data protection authority.

Exercising your rights is generally free of charge unless otherwise provided by law.

23. Exercising Your Rights

You may contact us at any time to exercise your privacy rights.

Contact:

NoPanicCoach
Institut de Résilience Émotionnelle

35 Rue des Ormes
Saint-Hippolyte, Québec J8A 1M8
Canada

Email: contact@nopaniccoach.com

We will process your request within the time limits prescribed by law and may request additional information to verify your identity where necessary to protect your personal data.

24. Minors

Our website, products, and services are generally intended for adults.

We do not knowingly collect personal data from children or young people below the applicable legal minimum age without the required consent of a parent or legal guardian.

If we become aware that such data has been collected unlawfully, it will be deleted without delay.

25. Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable privacy law, you have the right to contact the competent data protection authority in your country of residence or the competent privacy authority in Canada or Québec.

However, we would appreciate the opportunity to address your concern first so that we can work together to find a quick and straightforward solution.

26. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy where necessary due to technical developments, changes in law, or changes to our services.

The current version published on our website applies.

The date of the latest update can be found at the beginning of this Privacy Policy.

27. International Data Transfers

Because NoPanicCoach offers its services worldwide, it may be necessary to process personal data outside the country in which you reside.

This applies in particular to the use of international service providers for hosting, payment processing, email communications, shipping, printing services, or operation of our online store.

Where personal data is transferred to countries whose level of data protection may differ from that of your country of residence, we ensure that appropriate legal safeguards are applied. These include recognized contractual privacy safeguards and other measures permitted under applicable privacy laws.

28. Automated Decision-Making and Profiling

NoPanicCoach does not engage in decision-making based solely on automated processing, including profiling within the meaning of the General Data Protection Regulation (GDPR), that produces legal effects concerning you or similarly significantly affects you.

If functions requiring such processing are used in the future, this will take place solely in accordance with applicable legal requirements and, where necessary, following prior notification or consent.

29. Confidentiality of Our Coaching Services

All information that you voluntarily provide to us in connection with coaching inquiries or coaching sessions is treated with the utmost care and confidentiality.

Personal information is used exclusively to provide the agreed services and is processed only to the extent necessary for this purpose or where required by law.

Please note that NoPanicCoach coaching services do not replace medical, psychotherapeutic, or psychiatric treatment and do not provide diagnoses or promises of healing.

30. Privacy Contact

If you have any questions regarding privacy or the processing of your personal data, you may contact us at any time.

NoPanicCoach
Institut de Résilience Émotionnelle

Owner: Christiane Sander

35 Rue des Ormes
Saint-Hippolyte, Québec J8A 1M8
Canada

Email: contact@nopaniccoach.com

Website: https://nopaniccoach.com

We aim to process privacy-related inquiries within the time limits prescribed by law.

31. Final Provisions

This Privacy Policy applies to all websites, online stores, digital products, printed books, downloads, audio files, workbooks, coaching services, and other services offered by NoPanicCoach unless separate privacy notices expressly apply to individual services.

If any provision of this Privacy Policy is or becomes wholly or partially invalid, the validity of the remaining provisions will remain unaffected.

The version published on our website at the time of your visit applies.